Listen to customers in full scales and capture what they think

Dialogue

Get user feedback through SMS.

Customer Service Hotline

AI technology converts voice into text and analyzes the content.

Online Video

Identify the brand logo, voice, subtitles and other key information in video.

Social Listening

Collect user comments from Weibo, WeChat, The Red and other social media channels.

E-commerce Users Review

Collect user purchase feedback from Tmall, JD and other e-commerce platforms.

Questionnaire

Survey tools help companies comprehensively obtain consumers' feedback.

Interview

1v1 in-depth interview.

Consumer Research Community

4 million+ active users. Covering mothers and babies, car owners, beauty mavens, etc.

Customer Service Robot

Conversation robot customized for difference business scenario

Foreign Media

Self-developed translation machine. Integrate tens of billions of corpus to provide accurate and smooth translation services for customers.

AI analysis engine, which brings more accurate decisions

  • Mediaforce

    Omnimedia public opinion monitoring expert.

  • IW Innovation Test

    One-stop innovation testing platform.

  • SocialQuest

    Social media content analysis.

  • NPS

    In-depth evaluation of customer loyalty.

  • MobileQuest

    Path-to-purchase mapping.

  • Clever BI

    Multi-dimensional analysis through intelligent reporting tools to provide visualized decision-making basis.

  • Intelligent video analytics

    Video audio and text recognition and analysis.

  • IW Conjoint

    Conjoint analysis to capture the optimized product feature combination.

Improve customer experience and build brand loyalty

  • AI Alert

    Timely identification of lapsed customers, improvement of retention and reduction of customer loss.

  • IW Conjoint

    Provide the optimal product mix to improve the product success rate.

  • AI Labeling

    Customer grouping and labelling based on their behavior.

  • IW Pricing Test

    Conduct pricing research and formulate the optimal ROI price.

  • Customer Retention

    SMS & AI outbound call to reduce customer loss.

  • Creative Screening

    Screen and select the best ideas and concepts for product innovation.

  • Action Dashboard

    Provide accurate action suggestions based on customer role.

Our clients

The following are some of our clients.

The research results provided by InsightWorks

with the big data solution are very impressive.

We are not only to gather feedbacks on the product

but to identify the key winning elements.

Big data solutions by InsightWorks did provide us a holistic view and insights on the products' performance.

Since Ecommerce is one of the key business growth drivers,

eCompass is becoming a very powerful tool in the digital area.

The reason for choosing us

InsightWorks

A professional user insight and experience management platform

The professional team has more than 10 years of experience in the market research industry. The business covers retail, FMCG, finance and other fields.

As a technology driven market insight provider, InsightWorks is dedicated to creating a complete user experience management service system,

By integrating behavior and attitude data with big data and artificial intelligence technology, InsightWorks helps enterprises to listen to the voices of users in the whole domain and whole time.

Realizing the closed loop of CEM from collection and analysis to action and decision making. Helping enterprises to sustain growth and innovation in the era of experience economy.

The professional team has more than 10 years of experience in the market research industry. The business covers retail, FMCG, finance and other fields.As a technology driven market insight provider, InsightWorks is dedicated to creating a complete user experience management service system, By integrating behavior and attitude data with big data and artificial intelligence technology, InsightWorks helps enterprises to listen to the voices of users in the whole domain and whole time. Realizing the closed loop of CEM from collection and analysis to action and decision making. Helping enterprises to sustain growth and innovation in the era of experience economy.