Listen to customers in full scales and capture what they think
Get user feedback through SMS.
Customer Service Hotline
AI technology converts voice into text and analyzes the content.
Identify the brand logo, voice, subtitles and other key information in video.
Collect user comments from Weibo, WeChat, The Red and other social media channels.
E-commerce Users Review
Collect user purchase feedback from Tmall, JD and other e-commerce platforms.
Survey tools help companies comprehensively obtain consumers' feedback.
1v1 in-depth interview.
Consumer Research Community
4 million+ active users. Covering mothers and babies, car owners, beauty mavens, etc.
Customer Service Robot
Conversation robot customized for difference business scenario
Self-developed translation machine. Integrate tens of billions of corpus to provide accurate and smooth translation services for customers.
AI analysis engine, which brings more accurate decisions
Omnimedia public opinion monitoring expert.
IW Innovation Test
One-stop innovation testing platform.
Social media content analysis.
In-depth evaluation of customer loyalty.
Multi-dimensional analysis through intelligent reporting tools to provide visualized decision-making basis.
Intelligent video analytics
Video audio and text recognition and analysis.
Conjoint analysis to capture the optimized product feature combination.
Improve customer experience and build brand loyalty
Timely identification of lapsed customers, improvement of retention and reduction of customer loss.
Provide the optimal product mix to improve the product success rate.
Customer grouping and labelling based on their behavior.
IW Pricing Test
Conduct pricing research and formulate the optimal ROI price.
SMS & AI outbound call to reduce customer loss.
Screen and select the best ideas and concepts for product innovation.
Provide accurate action suggestions based on customer role.
The following are some of our clients.
The research results provided by InsightWorks
with the big data solution are very impressive.
We are not only to gather feedbacks on the product
but to identify the key winning elements.
Big data solutions by InsightWorks did provide us a holistic view and insights on the products' performance.
Since Ecommerce is one of the key business growth drivers,
eCompass is becoming a very powerful tool in the digital area.
The reason for choosing us
A professional user insight and experience management platform
The professional team has more than 10 years of experience in the market research industry. The business covers retail, FMCG, finance and other fields.
As a technology driven market insight provider, InsightWorks is dedicated to creating a complete user experience management service system，
By integrating behavior and attitude data with big data and artificial intelligence technology, InsightWorks helps enterprises to listen to the voices of users in the whole domain and whole time.
Realizing the closed loop of CEM from collection and analysis to action and decision making. Helping enterprises to sustain growth and innovation in the era of experience economy.