InsightWorks helps enterprises to build and optimize the service system
through its NPS management platform and AI robot capability.
IW NPS Management
Professional satisfaction survey/ NPS management platform
Professional questionnaire bank covering 70+ industries for easy questionnaire preparation. The platform collects and analyzes consumers’ feedback intelligently, visualizes BI report, generates consumers insights which helps to increase NPS and enhance the corporate reputation.
Customer Service Robot
Customized service robots based on business scenario
Based on natural language processing, deep migration learning and other technologies, the robot system can quickly and flexibly customize dialogue robots according to clients’ business scenario, including general Q&A robot, task-based Q&A robot and structured knowledge Q&A robot. It can meet the requirements of intelligent government Q&A, intelligent statistical Q&A, intelligent epidemic situation Q&A, intelligent office Q&A and other application scenarios.
Outbound & Inbound Robot
Simulate real people, serve efficiently
Based on AI technology, the standard service mode can be set with one click to reduce cost and improve efficiency. It can be customized to provide customers with professional, high-quality and patient telephone service. Through in-depth analysis and optimization of script content, clients’ service system can be improved.
Case study of Service Experience
Comprehensive and multi-scene service experience management practice
IW NPS Management - Professional satisfaction survey/ NPS management platform
A local restaurant chain brand
Through regular satisfaction surveys, the client wants to keep track of its customers' dining experiences. By adjusting the operation at store level based on customers’ feedback, the client can improve the satisfaction of customers and thus improve the brand loyalty.
Online quantitative research
Customers who consume in the stores
Customer Service Robot
Construction of Q&A platform in a Statistics Bureau
The number of enterprises in the jurisdiction is increasing rapidly. In the process of information filling, the traditional consulting methods of telephone and wechat cause a huge workload of bureau staff, which seriously affects the efficiency. Therefore, InsightWorks built a intelligent Q & A platform for the Bureau, which greatly improves the working efficiency.
The business process of Intelligent Q&A platform mainly includes task interaction, task preprocessing, intention recognition, task classification and feedback. It is used to ensure that basic questions can be answered, similar questions can be guided, related questions can be recommended, and unanswerable questions can be covered, so as to construct a closed loop of intelligent Q&A system.