A local restaurant chain brand

Through regular satisfaction surveys, the client wants to keep track of its customers' dining experiences. By adjusting the operation at store level based on customers’ feedback, the client can improve the satisfaction of customers and thus improve the brand loyalty.

Research plan

Online quantitative research

Target respondents:

Customers who consume in the stores

Construction of Q&A platform in a Statistics Bureau

The number of enterprises in the jurisdiction is increasing rapidly. In the process of information filling, the traditional consulting methods of telephone and wechat cause a huge workload of bureau staff, which seriously affects the efficiency. Therefore, InsightWorks built a intelligent Q & A platform for the Bureau, which greatly improves the working efficiency.

System construction

The business process of Intelligent Q&A platform mainly includes task interaction, task preprocessing, intention recognition, task classification and feedback. It is used to ensure that basic questions can be answered, similar questions can be guided, related questions can be recommended, and unanswerable questions can be covered, so as to construct a closed loop of intelligent Q&A system.