满意度调查,用户行为分析,顾客满意度

Service experience

Service experience

InsightWorks helps enterprises to build and optimize the service system

through its NPS management platform and AI robot capability.

问卷调查系统,消费者分析,客户满意度调查
CEM IW NPS Management
Professional satisfaction survey/ NPS management platform
Professional questionnaire bank covering 70+ industries for easy questionnaire preparation. The platform collects and analyzes consumers’ feedback intelligently, visualizes BI report, generates consumers insights which helps to increase NPS and enhance the corporate reputation.
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CEM Customer Service Robot
Customized service robots based on business scenario
Based on natural language processing, deep migration learning and other technologies, the robot system can quickly and flexibly customize dialogue robots according to clients’ business scenario, including general Q&A robot, task-based Q&A robot and structured knowledge Q&A robot. It can meet the requirements of intelligent government Q&A, intelligent statistical Q&A, intelligent epidemic situation Q&A, intelligent office Q&A and other application scenarios.
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CEM Outbound & Inbound Robot
Simulate real people, serve efficiently
Based on AI technology, the standard service mode can be set with one click to reduce cost and improve efficiency. It can be customized to provide customers with professional, high-quality and patient telephone service. Through in-depth analysis and optimization of script content, clients’ service system can be improved.
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